What is the first action an FLS Director should take if notified of civil disturbance outside of the premises?

Ensuring all occupants are aware of the situation is critical in a civil disturbance scenario. Communicating with everyone inside the premises is the first step because it prepares and informs them about potential risks, allowing them to stay calm and make informed decisions.

By keeping occupants in the loop, the FLS Director can direct them to take necessary precautions, such as moving to safe areas within the building or avoiding windows and doors. This promotes an atmosphere of safety and readiness without causing undue panic.

Other actions, while important, follow after ensuring everyone is informed. For instance, evacuating the building might be necessary if the situation escalates, but it could also expose occupants to greater danger. Calling law enforcement is important but should come after ensuring the safety and well-being of those inside. Securing entry points may also be crucial, yet occupants need to be aware of the situation before implementing measures that could restrict their movement. Thus, communication stands as the essential first step in managing such disturbances effectively.